The short version
| Plan | Protection period | Refund |
|---|---|---|
| Monthly | 7 calendar days from the initial successful charge | Full refund; no reason required |
| Annual | 7 calendar days from the initial successful charge | Full refund; no reason required |
| 24-Month Access | 7 calendar days from the initial successful charge | Full refund; no reason required |
1. The 7-day money-back guarantee
- Your card is charged at checkout and full paid access begins as soon as payment succeeds. We do not offer a delayed-charge free trial.
- Your first purchase of Monthly, Annual, or 24-Month Access is eligible for a full refund if you request it within 7 calendar days of the initial successful charge.
- No reason is required. Use of the product during this first-purchase window does not remove your right to request the refund.
- The guarantee is available once per person, customer, and account. It cannot be renewed by creating another account or switching plans.
2. Subscriptions, renewals, and cancellation
- Monthly and Annual subscriptions renew automatically until canceled. You can cancel future renewals at any time in your account settings or by emailing support@cbleace.com.
- Canceling stops future charges. Access normally remains available until the end of the period already paid for.
- The 7-day unconditional guarantee applies to the initial successful charge only and does not restart on renewal charges.
- Renewal charges may still be refunded when required by law, or in cases such as a duplicate or unauthorized charge or a material service failure.
3. 24-Month Access
24-Month Access is a one-time payment and does not auto-renew. It includes the same first-purchase 7-day full-refund guarantee as our subscription plans.
4. Special situations
Major service outage
If CBLE Ace is unavailable for more than 24 consecutive hours due to our fault, we may extend your access, issue service credit, or provide an appropriate refund.
Material feature or price changes
If we materially reduce a feature you already paid for, you may request a prorated refund for the affected remaining period. We will give advance notice of material pricing changes before renewal.
Account abuse or payment fraud
The guarantee does not cover fraudulent purchases, chargeback abuse, or accounts suspended for material violations of our Terms of Service. This limitation does not affect rights that cannot legally be excluded.
5. How to request a refund
- Email support@cbleace.com from the email associated with your CBLE Ace account.
- Include your order ID or receipt number. You do not need to provide a reason for an eligible first-purchase request.
- We will confirm receipt within 1 business day and normally process an approved refund within 5 business days. Your bank may take an additional 5-10 business days to display the funds.
6. Refund method and access
Refunds are returned to the original payment method. Paid access ends when the full refund is processed. We cannot redirect a refund to another card or bank account.
7. Currency and bank processing
Refunds are issued in the original transaction currency. We refund the amount covered by this policy; foreign-exchange differences or fees charged independently by your bank are outside our control.
8. Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve an eligible refund faster by email. Filing a chargeback does not create an additional refund right and may pause our direct refund process.
9. Statutory rights and questions
This policy does not limit consumer rights that cannot be waived under applicable law. Questions can be sent to support@cbleace.com.